Terms & Conditions:

Customer Service

Via Email at enquiries@thehawthorngallery.co.uk

Via Phone on 0161 304 7333. Note this line will be available during normal gallery hours. You can leave a message out of gallery hours and we will return your call at our earliest opportunity.

In Writing to: The Hawthorn Gallery Limited, Portland Place, 10 Mottram Rd, Stalybridge, Cheshire, SK15 3AD

General Conditions

To purchase from www.thehawthorngallery.co.uk you must be aged 18 or over. By submitting your order on-line you are offering to buy the goods and allowing us to use your personal details for the purpose of supplying goods (including passing your details onto couriers and other subcontractors). We do not use your details for other purposes without asking your consent, and you may ask that your details are removed from our system by writing to the address above. We are not obliged to supply the goods until we have confirmed acceptance of your order and we have confirmed acceptance of your order, and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact the gallery immediately using one of the methods described in the customer service section above. Please do this before we confirm your order. All prices and offers are subject to change and availability. For out of stock items, delivery dates given are only estimates.

Delivery

All ‘in-stock’ goods will be dispatched via trusted courier within 4 working days. However, dispatch is often quicker than this. We cannot guarantee exact delivery dates. All ‘out of stock’ orders will normally be dispatched within 7 to 10 days. However, availability dictates this may take longer. If we cannot source ‘out of stock’ goods, we will tell you immediately and a refund will be given where applicable.

In the unlikely event of experiencing any issues, please contact customer services. We will acknowledge all questions or queries as soon as possible.

Damaged and Defective

Every effort is made during the packing procedure to ensure your goods arrive with you safe and sound. However, once goods leave the gallery we are at mercy of the courier. In the unlikely event of a problem, we will make every effort to rectify the situation and reach a satisfactory conclusion.

If the goods are damaged in-transit or are deemed faulty, please notify us within 2 days of receiving them. Please repack the item in the packaging provided and we will arrange to have the goods picked up and returned to us at our expense. Once we have received and inspected the goods, you will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.

If you change your mind and no longer wish to purchase the goods (for any other reason other than they are damaged), within 7 days we will pick up the goods at our expense. All goods must be returned in their original packaging.

Order Cancellation

You have the right to cancel your order without penalty. Please advise us immediately if you want to cancel your order. If payment has been taken, a full refund will be given. If goods have been dispatched prior to order cancellation, goods must be left in original packaging and a collection will be arranged for the goods.

Purchase Procedure

The price you will pay for the goods is shown the Total row of the shopping basket. Postage and Packing of £6.95 will be added for any order totalling less than £100. By completing the check-out procedure you are offering to buy the goods subject to our Terms and Conditions.

At our discretion, we have the rights to refuse to supply any goods ordered by you, although every effort is made to fulfil EVERY order. In the unlikely event of card authorization failure or the product being discontinued, a member of staff will contact you to discuss your options.

When we receive your order we may find that the price quoted for the goods you have ordered has changed. We are entitled to make adjustments to the price in the circumstances set out in our Terms and Conditions. If this happens we will inform you of the new price and ask if you wish to proceed with your order. You can either accept the price change or cancel the order immediately. These terms do not affect your statutory rights.

Data Protection and Privacy

At www.thehawthorngallery.co.uk we want you to enjoy your shopping experience in the safe knowledge that any information that you provide us with, whether it is credit card or personal information is secure. In order for us to provide you with the best possible service, we need to gather certain information about you. This information will assist us in tailoring our services, specifically for you.

Unlike other sites, we do not make use of 'cookies' to identify you to our systems. All personal information, is held on servers that are not actually "live" on the internet, but "hidden" behind secure firewalls and protected by pass words. Additionally, our internal procedure helps to protect your privacy by limiting employee access to, and use of, this information.

Primarily, we will use your data to process your order and send your goods to you. This may include passing your details to delivery companies so that we can deliver your parcel. Basic checks are made against your data, to ensure that the details are genuine - these checks are necessary, particularly to help prevent the fraudulent use of credit cards.

To keep you informed of our special offers, if you purchase from www.thehawthorngallery.co.uk, we will send you a regular newsletter. Details of how to control your newsletter, including how to remove yourself completely from the mailing list are included will ALWAYS be included in the newsletter.

Your information (such as name, address, purchase details etc) will not be given or sold to any outside organisation for its use in marketing without your consent.

Credit Card Security

The purchase area of our site is secure: this means that we ultilise industry-standard Secure Sockets Layers (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information, including your credit card details. Information passed between your computer and our Web site cannot be read if it is intercepted by someone else.

Did you know? The risk of credit card fraud is 100 times greater when you hand you card to the waiter in a restaurant than when you shop on the internet! Modern day encryption technology, used by many internet stores similar to us, virtually eliminates credit card fraud on the internet.

Copyrights

All web-site design, text, graphics, their selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Site are the copyright of www.thehawthorngallery.co.uk. Images used are reproduced with the consent of Washington Green and DeMontfort Fine Art. Permission is granted to electronically copy and to print in hard copy sections of this Site for the sole purpose placing an order with us, or using this Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modifications, distributions or reproduction, without or prior written permission is strictly prohibited.